The world changed with the COVID 19 pandemic. As health concerns enveloped the globe, the COVID 19 pandemic began a new era in the modern workplace. Office buildings became deserted as workers adjusted to working from home. The upsurge in remote work has elevated the role of technology in the workplace. This trend extended beyond Zoom meetings and chat messengers to influence more advanced technologies in digital transformation such as Artificial intelligence (AI) and robotic process automation (RPA).
As the pandemic forced businesses to limit in-person contact and cut costs, technology is being used as an effective tool for meaningful interactions during a time of isolation and revenue stream. Moreover, it is reshaping and redefining the workplace to rely more on automation of redundant tasks to enable workers to focus on tasks that require human intelligence and ingenuity.
Demand For Digital Transformation Increases during COVID
Digital transformation has been evolving for years as technology progressed in the workplace.
The rise of the COVID 19 pandemic has increased the demand for digital transformation. Research has found that 59% of 373 IT decision-makers are implementing digital transformation at a faster rate due to the pandemic.
As a result, it is estimated that global spending on digital transformation efforts will increase by 10.4% in 2020 to $1.3 trillion according to data. As it stands, the innovative way to do business is also lucrative.
For digital transformation to be successful, a business needs to choose the right tools, people, and processes to transform the organization. At the core of digital transformation is content transformation. A business cannot evolve from analog to digital without updating legacy content to address the content needs of the modern audience.
Digital transformation has become a requirement rather than a choice in today’s competitive marketplace. During the time of COVID 19, a business that undergoes a successful digital transformation can expect:
– Enhanced customer experience
– Targeted personalization
– Increased revenues
– New insights
– Innovative business practices
– New opportunities
Artificial Intelligence And COVID 19
One of the core technologies of digital transformation is AI.
Historically, AI has been used in the workplace through HR information systems, marketing systems, and legal systems to help businesses communicate with employees and potential clients.
In the pandemic marketplace, businesses have further adopted AI in their operations. This is a result of pandemic restrictions that raised the need for contactless technologies as well as health and safety monitoring for the workplace. The way workers use technology has also changed. Workers have migrated over to video calls and virtual chats and use more wearables and other sensors in the workplace.
These behaviors have generated more quality data to train AI-based technologies for the workplace. As AI-driven solutions become more customized to the modern workplace, concerns over privacy and the use of data may emerge.
RPA And COVID 19
Another digital transformation technology is RPA, the automation of mundane and repetitive tasks by robotic bots has seen a surge during the COVID 19 pandemic. The economic downturn in the health crisis has only bolstered the adoption of RPA. The sharp increase in remote work requirements has prompted businesses to explore how automation can augment human intelligence.
RPA In Healthcare
RPA benefits the business by automating redundant and repetitive tasks that require zero creative input and human intelligence to execute. For example, healthcare can streamline patient record management and set appointments allowing the healthcare employees to spend more time on patient interactions. As the healthcare industry went virtual during the pandemic, AI was used to automate a lot of the backend of running a virtual healthcare practice. This pandemic shift has irretrievably changed the service delivery of healthcare in the world.
The world can be divided into the before and after of the COVID 19 pandemic. As society adjusts to the consequences of the pandemic, technological advancements in the workplace are having a moment. Increased demand in digital transformation for businesses has seen progress in technologies such as AI, RPA, and content transformation. It is the impact of these technologies on the workplace that is changing the way modern business is done.