Robotic Process Automation (RPA) can be a value-add to any enterprise that is looking to streamline processes and become more efficient in operations. As technological advancements shape the workforce, enterprises are adopting technologies that will save money and resources over time. However, a “proof of concept” is just the beginning for most enterprises who need to deliver “proof of value” and the right implementation steps to succeed.
By focusing on “proof of value”, the business can figure out where automation can drive the most value in the organization. Furthermore, it can configure RPA as a solution to important problems and a competitive advantage for the business.
1. Assess Opportunities
RPA implementation is an opportunity for the business to practice change management and anticipate business needs. The adoption of new software works best with a customized approach. While RPA might work well for the HR department in payroll in one business, in another business it might be better suited for online records keeping in HR. Another consideration is to examine which employees are doing non-value added work such as data entry. RPA implementation can allow employees to pursue higher-value work that uses more human intelligence and ingenuity.
2. Find An Expert
Once the opportunity for RPA has been identified, it is time for a business to bring in the experts in RPA. An expert can determine the right RPA configuration for an organization. They can work with employees to make them comfortable with how automation will impact their workflows. An expert consultation could also lead to selecting an RPA vendor. An RPA vendor would be able to do onsite presentations with a technical demo and financial business case to show how RPA can go from “proof of concept” to a reality.
3. Create A Process And Implement It
Once human resource capital is trained and ready to execute on RPA, it is time to use project management to support a detailed implementation plan. A use case needs to be implemented, ran, and tested to see if any additional requirements are needed. In this phase, a business will see the savings that it will benefit from as a more precise configuration of RPA is executed.
The final step of RPA implementation is deployment. This does not have to take long as some businesses go from identifying opportunities to finding a vendor, to implementation and deployment in less than 6 weeks. Before a business is ready for deployment, it should have an RPA strategy in place in terms of:
– Operating model
– Organizational structure
– Change management plan
Benefits of RPA Implementation
For a business, the benefits of a successful RPA implementation are numerous. Finding the right opportunities for RPA can lead to significant cost savings. These cost savings are reflected in the technology department which is usually a capital expense for a business. The increased employee satisfaction can also be attributed to RPA implementation as employees leave behind mundane tasks. Finally, the cumulative benefits of RPA implementation result in an organizational transformation that goes beyond the bottom line to shape a business into a success.