Enterprise workflow automation refers to automating a company’s routine business procedures that are normally done by human employees. It involves designing and implementing processes using software solutions so that these operations are automated.
Business workflows are the processes, or steps, of accomplishing work tasks that are based on pre-defined business rules. They are tasks done by employees involving data or files, which are shared between people or computer systems. Automating these operations with software is key to simplifying routine operations to be quick and cost-effective.
What Is Enterprise Workflow Automation?
Large corporations can have numerous business operations in place that involve many employees experiencing inefficient and frustrating procedures. When many employees encounter a process that is out of line, chaotic, or time-consuming, then the company culture as well as the company productivity is negatively impacted.
The software can automate many processes to help streamline operations and improve the culture and productivity. Process automation software or process workflow management software can improve the efficiency of operations. These can help with such things as quickly providing critical data or sending out email updates freeing employees to concentrate on functions requiring human judgment.
Enterprise Workflow Automation Benefits
Workflow automation management software can be proactive about either preventing errors or quickly pinpointing them for resolution. These errors can be worked out and future occurrences prevented.
Employees need connectivity in the form of communication tools and software applications. Both the communication between people and their use of software applications should be streamlined for efficiency. Automation can run data from different application tools as workflows across the enterprise IT infrastructure.
When all workflows are automated, there is less time sending emails or updating critical information used by multiple applications. Employees can be automatically informed of approvals, track progress, and stay in the loop. Responses can be made within the workflow context instead of funneling it through a mass of irrelevant emails.
Routine Tasks Eliminated
Time and money are spent on repetitive tasks that can be done simply and quickly with workflow automation. Using pre-defined business rules can automate redundant jobs. Needed steps can be triggered by pre-defined conditions and then the right people can be notified for actions.
Enterprise Workflow Automation Examples
When an employee needs approval for a capital expenditure request, all the steps set in motion can be automated and streamlined. He completes an online form. Workflow automation is triggered to send the request to his supervisor for approval. If approved, it is automatically routed to the finance department for its approval. Then it is routed to the appropriate purchasing agent.
Service Request Management software serves all company departments such as IT, HR, Finance, and Marketing/Sales. Customers use a self-service portal for requests, The various departments can accept and manage service requests from either internal or external customers. The requests are then routed according to company preset rules. The fulfillment of the request and all related activity is automatically tracked and transparent to the company.
Implementing workflow automation management solutions in an enterprise can eliminate errors and redundant tasks. It can speed communication and route critical information and updates. Investing in workflow automation software that simplifies step-intensive or redundant procedures and streamlines the human workflow operations can be an important move toward the enterprise’s improved culture, productivity, and revenue.