What Is IT Agility?


IT agility is an organizational capability that requires IT leaders to change the framework of strategic and business operations. It is how a business adapts IT capabilities to market changes.

The way business is done in 2021 is radically different than even a few years ago. As businesses incorporate technological advances such as microservices and serverless computing into operations, they are faced with increased external demands to change internal processes.

The businesses that thrive past the competition are the ones that adapt and anticipate market demands. The marketplace has shown that most flexible businesses have the best chances of survival.

These businesses have mastered IT agility. What is IT agility? It is a business requirement, a part of digital transformation, and the speed at which businesses respond to opportunities. It measures the time between a business being introduced to an opportunity and acting on it.

IT Agility Benefits

Regardless of the size of the business, an agile business is leaner and has more efficient infrastructure. It also has a responsive system for up-to-date business. Other benefits include the business being able to iterate and move fast as the market changes as opposed to the traditional sequential process. Agile practices increase the time to value for a business and can be broken down into two different kinds: range-agility or time-agility.

Range-agility v. Time-agility

The benefits of range-agility are having the systems in place to adjust business services (more or less) based on demand and market conditions. It allows a business to get rid of lesser-used software, hardware, and products and streamline or add more in-demand solutions.

The benefits of time-agility are for a business to be able to act in smaller time increments. It is about being in the right position at the right time to adapt IT systems to opportunity. It is having the systems and personnel in place to go from inception to production in a short period of time.

While range-agility and time-agility are implemented in similar ways, they lead to different outcomes. Therefore, a business should choose which one is more appropriate for its goals.

How Customer Experience Impacts Agility

For businesses IT agility is a part of a larger initiative of digital transformation. Much more than new strategic plans and development practices, true agility requires a rethinking of the IT organization to succeed.

When a business takes steps to become more agile, it should do so with customer-centric delivery principles. That entails designing solutions around customer experiences, a focus on user feedback that dictates steps and improvements to the development.

In 2020, businesses faced a tremendous paradigm shift as the COVID-19 pandemic transformed remote work conditions. This forced agile practices to shift from software development to an enterprise-wide initiative that is adapted to change.

During COVID- 19, teams were focused on being internally efficient which made agile processes more relevant to the modern workplace. The adoption of agile processes that eliminate barriers and enhance improvements is freeing up businesses to work on the next steps of digital transformation.

For IT business being agile is not as much of an option as it is being part of the next wave of the future.

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