Benefits And Challenges Of Enterprise Resource Planning

Benefits And Challenges Of Enterprise Resource Planning

The benefits of implementing Enterprise Resource Planning (ERP) software in an organization’s business operations outweigh the challenges. ERP is a suite of software technologies designed to automate routine business tasks, unify interactions between departments, simplify business processes, and centralize data access. Both on-premise and cloud-based ERP systems are available. ERP systems can be a Software as a Service (SaaS). This is a suite of cloud-based applications with a centralized database.

Benefits Of Enterprise Resource Planning

Smart Business Operations

Although Implementing an ERP system in an organization can be costly at first, it will produce significant advantages with the improvements of procedural efficiency and cost savings. It will unify disparate business operations and centralize data access that will make the business smarter, increasing both revenue and employee satisfaction.

Total Data Accessibility

Centralizing the business data will make it completely visible and easily accessible by all departments and the senior management.

Easy Department Transactions

ERP systems are a single source of data easily generating reports and data analytics. Departments can easily review data and compare reports without the office barriers of transmitted spreadsheets and email communication.

Modular Capabilities

Because of its modular design, ERP systems can be implemented according to business needs. A company can deploy only what components work best while omitting the remainder.

Reduced Operational Costs

When properly implemented, ERP systems can eliminate the routine business operations and repetitive manual functions. By doing so, ERP systems can reduce operational costs by 23% and overall administrative costs by 22%. Those are significant savings over time.

Improved Customer Satisfaction

A Priority of any business should be to gain and retain customers. With the efficiency of ERP centralized databases and streamlined processes, employees are freed up to give better attention to the customers. In the end, customer satisfaction is ensured.

Easy Collaboration

With the key advantage of centralized databases, coworkers can easily collaborate. The silos of disparate departments are eliminated. ERP provides on-demand access to the entire organization’s data and real-time updates and reports.

Optimum Operations

Best practices guide the development of most ERP systems. Combined further with a company’s own best practices, smart, standardized, and consistent business results will follow.


Successful companies need to be scalable to keep up with growth. Growth can be an increased customer base, new products and services, or new procedures. Having the right ERP system in place accommodates a smooth scalability.

Challenges Of Enterprise Resource Planning

Expensive Purchase Costs

Small to medium businesses especially will find the price and the licensing high. Other solutions might be to obtain a cloud ERP system as a SaaS, or an open source ERP software.

Deployment And Maintenance Costs

Additionally, there will an additional a cost for manpower to help deploy the ERP system and to help maintain the system.

Inept Customization

ERP systems are customizable but complex. Without adequate expertise, time, and money, there will be usage deficiencies. Either not all capabilities are leveraged, or the system is not fully deployed. Best practices results will suffer.


Both small and large businesses can gain significant time and costs savings with the improved efficiencies deriving from the right ERP system. Both on-prem and cloud-based ERP solutions can prove effective. There are challenges, and the risks should be weighed. But the main in-house objectives of eliminating manual routine tasks, improving communication between departments, and centralizing the data store will be catalysts for growth and revenue increase.

The Truth About Tech Talent

The Truth About Tech Talent

These challenging times have redefined the way society works. From healthcare to work from home, as Americans stayed home, the progress made and needed by society became more apparent. As HR went virtual, the demand for talent grew and the notion of the tech talent war emerged. What is the tech talent war? The COVID- 19 pandemic became a catalyst for tech adoption for businesses across all industries. The concepts of innovation and digital transformation became crucial for survival in the new digital economy. The truth was that more tech workers were needed than available to work.

The new economy is dominated by big organizations with big budgets. Enterprises that can pay more for talent anywhere in the US. This drives up wages and makes access to tech talent especially difficult for medium and small businesses.

The Real Problem With Tech Hiring

By 2019, 79% of tech executives acknowledged a dearth of tech talent in the market. The emergence of COVID-19 and the challenges associated with it only exacerbated the skills gap. By 2021, workforce trends have shown that 40% of companies hired tech staff during the pandemic, and 66% of companies have plans to hire more digital workers in 2021. The need to modernize is evident and it’s making companies that hire tech workers more invested in upskilling and training the tech talent.

As business paradigms have shifted from telehealth to curbside grocery pickup, companies need to redefine workflows and hiring practices. Some companies have tried hybrid models that incorporate office time with remote work. These efforts are made to retain tech workers who can be pickier about employment. People with valuable tech skills are in demand and they want flexibility and opportunity for growth.

How Companies Are Cultivating Tech Talent

Opportunities For employees

Companies are motivated to upskill or reskill current workers. Tech giants like Amazon have announced an initiative to upskill 100,000 US employees by 2025.

Amazon is committed to upskilling workers in the disciplines of software engineering, cloud, machine learning (ML), and artificial intelligence (AI).

Redefining Training For Tech Talent

These days the requirement for a 4-year college degree is a thing of the past. Tech companies are changing the way they think about training and embracing apprenticeships. The US government passed the National Apprenticeship Act which pledged $3 billion to expand apprenticeship programs across the tech industry and beyond.

Using The Global Freelance Economy

The global freelance economy is thriving, and some tech companies are looking abroad for part-time talent. The transition to remote work has further encourage the tech talent pool to embrace the opportunities afforded by freelancing. It also enabled people to learn new skills and expand into different disciplines.


The pandemic has changed the way people live and work. It transformed every organization into a tech organization. It created a tech talent war because the rapid need for technological advancement and the budgets of big organizations have created a gap in the market. In response, companies began to focus more on cultivating and attracting tech talent. These efforts included: upskilling and training workers, encouraging apprenticeships, and tapping into the global freelance economy. As LinkedIn data shows, there has been a 457% increase in remote job listings in the recent year and the demand for top tech talent has encouraged companies to embrace change.

Artificial Intelligence And Business Analytics

Artificial Intelligence And Business Analytics

Artificial Intelligence (AI) is increasingly used in business analytics, or business intelligence (BI). This is due to the increasing complexity and volume of business data available for commercial use. Ordinary IT automation digitally performs perfunctory, thoughtless operations but AI does automated decision-making and thoughtful tasks. Artificial Intelligence (AI) is an advanced level of digital automation where software mimics human intelligence and judgment. Computers are trained to process with human-like traits such as learning, problem-solving, and decision making. Business organizations are reaping the financial benefit of smartly using AI in their commercial data acquisition, management, operations, and services.

The Importance Of Artificial Intelligence In Business Analytics

The importance of AI in business analytics is easy to see. If AI-enabled computers can do the same work that humans do and better, then that is an important reason to adopt this technology. AI-empowered computers are being deployed in business analytics tools in many industries. The main technology used by business analytics is Machine Learning (ML). ML is a part of AI. ML is the ability of computers to learn by using algorithms, which are like digital flowcharts using rules. ML can be either unsupervised without human intervention or supervised with human intervention. Important functions, previously done by humans, can now be better performed with ML. The written texts of user feedbacks or suggestions can be read and interpreted. Images and photos can be recognized and classified. Faces and objects can be detected for facial recognition or product suggestions. Some major applications of AI in business are:

· AI-enhanced computers in manufacturing companies are automating work previously done by human employees, saving resources, and reducing costs and time.

· In sales and marketing, the marketing team is leveraging AI technologies for most routine processes working with data acquisition

and management, freeing them up for focused customer service and driving sales.

· The efficient customer service of AI-powered chatbots now help many online shoppers who use smartphone apps for retail transactions.

Artificial Intelligence In Business Analytics Examples

· The HANA platform by the software company Systems, Applications & Products in Data Processing (SAP) is used by companies like Walmart to quickly manage large volumes of ingested structured data. This data can be pulled for analysis from customer queries forms or sales transactions collected through access points like mobile phones and computers.

· The Domo is a cloud-based operating system. It fully unifies company people, data, and systems for mobile phone access. It pulls data from many applications like social media and digital point of sales (POS). Mr. Roboto, a new set of features for the Domo platform, can provide business prediction insights and recommendations for decision makers.

· The General Electric (GE) Predix operating system powers apps that monitor physical equipment. It predicts repairs and machine maintenance. Many companies’ machines are now built with sensors to monitor the status, and the history of the equipment can be used to predict needed maintenance.


Companies wanting to improve the value derived from business data should look to cloud-based data acquisition and analytics using AI-empowered solutions. These software tools can transform data analytics. They help companies gain value from big data through more manageable data chunks. They help companies keep current to make smart decisions in an ever-evolving market.

Speech Recognition Using Artificial Intelligence

Speech Recognition Using Artificial Intelligence

Speech recognition using Artificial Intelligence (AI) is a software technology powered by advanced solutions such as Natural Language Processing (NLP) and Machine Learning (ML). NLP could be called human language processing because it is an AI technology that processes natural human speaking. The recorded voice data is first converted to a digital form that computer software can process. The digitized data is further processed by the NLP, ML, and deep learning technologies. This digitized speech can then be used for consumer solutions like smart phones, smart homes, and other voice-activated solutions.

What Is Speech Recognition?

Speech recognition is an AI-enhanced technology converting human speech from an analog form to digital form. Advanced computer programs then use the digital speech for further processing. Speech recognition is a computer receiving dictation and is different from NLP. NLP technology helps to understand the digitized dictated speech captured by speech recognition. One technology simply learns speech data. The other attempts to comprehend and respond to the speech data.

How Speech Recognition Uses AI

Speech recognition uses the AI technologies of NLP, ML, and deep learning to process voice data input. It is a data analysis technology that is not pre-programmed explicitly. ML is fed large volumes of data, and using algorithms, recognizes patterns. ML learns data from data. Then a text result or other form of output is provided. Some of the tasks that NLP uses to break down the digitized language are:

· Part of speech tagging, such as discerning between a noun or verb regarding the same word.

· Word sense disambiguation, distinguishes a word meaning from multiple possibilities.

· Named entity recognition, determines if a word is a location or a name, for example.

· Co-reference resolution, attempts to discern nuances of meaning regarding the same word.

· Sentiment analysis, attempts to detect subjective feelings or moods.

· Natural language generation, changes structured information into human language.

Speech Recognition Examples

Voice Activated Digital Assistants

These are smart phone and computer features such as Siri, Alexa, Cortana. These are voice activated and draw information from a vast number of available databases and other digitized sources to respond to commands or answer questions. These digital assistants transform the way people interact with their devices.

Speech Recognition Solutions In Banking

Voice recognition helps banking customers with their personalized queries and responds to such requests as account balances, transactions, and payments. It can improve customer care satisfaction and loyalty.

Voice Recognition In Healthcare

Healthcare often demands quick decision-making and responses. Being able to direct patient care with the voice, freeing the hands of medical professionals, improves both the speed and quality of healthcare. Less paperwork is needed. Health records can be easily accessed. Nursing staff can be reminded of appointments. It can improve hospital bedding administration. It can improve patient data inputting and change service delivery in healthcare.


Speech recognition software solutions powered by AI technologies of NLP and ML bring invaluable conveniences in accomplishing basic queries and simple tasks. These advantages can improve time use and eliminate many mundane tasks. Voice activated technologies enhance the customer experience, providing satisfying advantages both at home and work

Intelligent Document Automation

Intelligent Document Automation

Intelligent Document Automation (IDA) is also known as Intelligent Document Processing (IDP). IDA uses software technologies such as Artificial Intelligence (AI) and Machine Learning (ML) to extract data from any document format. The extracted data contents are then presented in a usable manner for business purposes. Many businesses are data-centric, using data as a core business component. The available data dictates business operations. But most available data exists in a variety of formats such as legal forms, emails, social media postings, SMS texts, spreadsheets, and even tables, graphs, and charts. This is labeled as unstructured data. Unstructured data is not usable for businesses if manually harnessed. Manually extracting data is labor-intensive, costly, inefficient, and prone to human errors. Software that can intelligently read the data in any format and rearrange it in a structured, usable presentation is an invaluable tool. Company data is money. Using a software tool like IDP within a Robotic Process Automation (RPA) platform is a great way to garner the profitable data.

Intelligent Document Automation Examples

Data From Non-standard Reports

Companies’ annual financial reports come in many formats and styles. There is no universal standard format. They vary every year and might contain charts and graphs. The structure proves too complex for an Optical Character Recognition (OCR) solution. In the past, the reports were reviewed by bank personnel, which was an inefficient and costly effort. The data extraction was done manually or by some type of OCR system. But these OCR tools would bog down with overly complex formatting, text, or difficult handwriting. But with a robust software platform utilizing AI, these complex documents can be quickly read, the data extracted, and rearranged in a usable, structured output.

Data From Panel Drawings

Panel drawings are plans with diagrams, components, and lists, such as an electrical panel. These are notbstraightforward information. But the data contents of these panel drawing are necessary for an electrical contractor to propose a bid for new work. Gathering the data manually will demand time and be susceptible to error. Even an OCR tool will not be able to tell the different line thicknesses, read the differently oriented texts, or discern between letters and symbols. But with an AI-powered data extraction platform, such complex contents can be quickly extracted and presented in a user-friendly format.

Data From Tables

Tables are found in many documents such as bills, receipts, financial reports, and manuals. They vary with different layouts, have different fonts, have a mix of letters and numbers, and could be many pages long. People can be informed by simple tables, but complex and long tables can be misread, and mistakes will be made. But the software technologies supplied by AI can make easy work of data extraction from tables.

Intelligent Document Automation Benefits

· AI technologies can process any complex document for data extraction quickly and easily. Extracting valuable data from any document empowers companies to be beneficial to their customers, ensuring success.

· AI software serves as a tool to make a company smart and accurate. Intelligent automation improves efficiency with data management. This will lower costs of operation and increase revenue.

· The advantages of AI software solutions are providing a more satisfying work environment for personnel.


A company using intelligent document automation as part of their software arsenal will be transformed. The business of efficient data content management will make that company stand out. AI empowers businesses to manages data comprehensively, improve efficiency, work smarter, lower operational costs, charting a successful course.

Intelligent Automation Benefits

Intelligent Automation Benefits

Intelligent Automation (IA) is an advanced level of digital automation where software simulates human intelligence and judgment. Ordinary IT automation digitally performs perfunctory, thoughtless operations but IA does automated decision-making and thoughtful tasks. IT automation, such as Robotic Process Automation (RPA), is rule-based technology that produces repetitive work. IA uses artificial intelligence (AI) technologies such as machine learning (ML) and natural language processing (NLP) to behave with human-like judgment during its tasks.

Process Efficiency

The cardinal benefit of process efficiency is reward enough. Necessary human tasks normally produce the goods and services of a successful business. Many of these are now accomplished intelligently with inhuman accuracy, speed, and ease, because of the technologies of artificial intelligence (AI) and machine learning (ML).

Improved Customer Experience

Efficient and intelligent software technology produces improved customer experience. Customers will always be happy when they are assisted by intuitive websites or knowledgeable and efficient customer service representatives. Good customer service experience can be ensured with the aid of intelligent automation empowering intuitive web pages and speedily-informed phone and chat representatives.

Optimized Back-Office Tasks

Many back-office tasks and processes are optimized. Traditionally, back-office tasks were very manual. Intelligent automation now accelerates these tasks with fewer workers needed.

Risk Management

The double advantage of reducing labor costs and minimizing human risks are accomplished. Intelligent automation means fewer people are needed to do traditionally manual tasks. This also means fewer people are exposed to risks to safety in the workplace.

Improved Production

When factory processes are done with the efficiency, accuracy, economy, and ease that AI provides, work force productivity is greatly optimized. AI-powered computers and robots can perform tasks tirelessly and without failure, demanding less human capital, resources, and space.

Improved Security

AI can benefit businesses with vigilant monitoring and fraud detection. AI-powered computers can monitor the workplace devices and people without fatigue, boredom, or distraction.

Business Innovation

AI can significantly contribute to goods and services innovation. AI can better sense or log the hindrances and flaws of products and services, contributing to new ideas and improvements.


Intelligent Automation (IA) is an advanced level of digital automation where AI and NLP software simulates human intelligence and judgment. It outperforms ordinary IT automation by accomplishing many processes that require thoughtfulness, perception, and decision-making in some measure. Neither AI nor IT automation are new concepts. But AI-powered computers, capable of machine-learning (ML) combined with increased computer power, greater sensors, and increased data storage, have a far reach in the global economy. Much of the work being done in the world economy involves the management of document data and the administration of business decisions based on that managed data. Intelligent automation (IA) can process enormous amounts of such work with ease. The Content Analytics Platform (CAP), developed by Scion Analytics, is a robust document analyzer capable of intelligently processing vast amounts of unstructured data quickly. The CAP can produce results that will position any company’s use of data for success.

Automation In HR Management

Automation In HR Management

Automation in Human Resources (HR) Management uses software technologies to automate many common processes necessary for standard HR management. Software applications such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) are deployed for the automation of many tedious and routine functions in the HR department of a company.

What Is HR Automation?

HR automation is the digitizing of common processes, traditionally performed manually by human personnel, to be automated. Many tasks that are tedious and time-consuming can be done quickly and efficiently with automation software. A business cannot properly operate without an HR staff accomplishing many routine tasks. These standard tasks include candidate recruitment, resume reviewing, payroll, benefits, and onboarding of new hires.

Benefits Of HR Automation

Department Efficiency

HR operations deal with documents and data. Traditional HR functions that were manually done, were extremely inefficient, required extensive personnel time, and were costly. HR automation digitizes all the employment data. Using software technologies of RPA and AI, automated tasks improve the HR workers’ efficiency by the inhuman reliability and speed of robotic processes.

Procedure Correction

HR automation facilitates monitoring patterns and tracking failures. Reports can be made. These can then be corrected and improved.

Minimize Errors

HR automation eliminates the human errors susceptible in processing many common tasks such as timesheets, payroll, and vacation time.

Better Communication

HR automation provides an extensive and clear understanding of the HR department operations.

Better Collaboration

When the HR work is understood across the department, collaboration is facilitated.

Minimize Paper Processing Costs

HR automation digitizes records, and with increased electronic storage, document processing is easy and accessible.

Candidates’ And Employees’ Satisfaction

HR automation creates a positive work experience for the entire staff. The efficiency of automated candidate recruitment, onboarding, and orientation makes a more satisfying hiring process for both the company and the employee.

HR Automation Examples

Employee Recruiting

The recruitment process involves posting job ads, acknowledging applicants, resume evaluating, and automated email responses. Automating these procedures will improve the recruitment efforts and free up personnel for human engagement with candidates.

New Hire Onboarding

The employee onboarding process involves gathering signed forms, tax documentation, background verification, granting software application access, and issuing computer hardware or tools. The automating of these standard functions by digitizing the entire documentation processes, automating computer account administration, and electronically storing employee data improves HR operations tremendously.

Employee Off-boarding

The off-boarding procedure is an important part of the HR department’s tasks. It can be overlooked. Offboarding requires updating personal documentation, exit interviews, arranging final payroll, removing software access, retrieving computer hardware or equipment, and removal from the company email directory. Automation will minimize the personnel labor required to prepare for these tasks.

Company Expense Claim

Many employees regard the manual reporting of expenses to be boring, causing work dissatisfaction. With HR automation, these expense reports can be uploaded with photos and electronically processed. Employees can then focus on more important work. This will contribute to overall company satisfaction.


Automation in HR is the efficient use of personnel, engages people, and creates smarter budgets. The Content Analytics Platform (CAP), developed by Scion Analytics, can quickly screen and weigh employment candidates’ resumes, saving the company time and costs.

Pros and Cons of Artificial Intelligence in Marketing

Pros and Cons of Artificial Intelligence in Marketing

The pros and cons of Artificial Intelligence (AI) in marketing consider the amazing advantages and some disadvantages of AI In the marketing industry. Such AI technologies as Natural Language Processing (NLP) and machine learning (ML), are invaluable software tools. The world of modern commerce impacts most peoples’ lives, at least in developed countries. These companies market the goods and services that most people need. A large number of sales depend on the software technology of the vendors. Marketers’ dependence on software can be a concern if the technology fails in some way. But malfunctioning technology can be repaired. Technological advantage is a permanent tool for success.

Pros Of Artificial Intelligence In Marketing

The pros of AI in marketing are numerous and invaluable. Traditionally, many marketing companies’ tasks, operations, and their customer accounts were done and managed by human personnel and their limited capabilities. This means errors, fatigue, and small output. Multiplying personnel does not necessarily prevent these challenges. But now the AI technologies of ML and NLP are mimicking human work efforts with far more speed and reliability. AI-powered computers and robots can do routine work efficiently, tirelessly, and speedily. Ad campaigns and email marketing are done efficiently. A website chatbot can mimic human interaction and not show any human subjective feelings about servicing an impatient customer. A robust document analyzer can quickly scan a large contract and detect risks and non-compliance elements. These flaws might be overlooked by a proposal team member. Given enough data, powerful computers enhanced with AI technologies can predict market trends and pricing changes. These business analyses require vast amounts of data. AI can handle enormous data analysis with machine speed and perception.

Disadvantages Of Artificial Intelligence In Marketing

Some disadvantages of AI in marketing deserve notice. Companies need to be able to predict market trends to stay competitive and successful. This market analysis requires troves of data. Powerful computers enhanced with AI technologies such as NLP and ML, along with cloud-based computing, does this predictive analysis. But if the supporting IT technology becomes unavailable due to malfunction or loss of power, then the abilities of AI are lost too. This dependence on AI can negatively replace human skill to sustain the company. When a company depends on robust software technology to do their email marketing or social media postings, the IT infrastructure uptime is critical to their success. Though the marketing industry using AI is not bulletproof, AI is always valuable for marketing success. AI technology and the IT infrastructure required is more costly. But the companies willing to invest capital into these technologies typically find greater success and return on investment. When AI can increase a company’s sales by 14% and cut overhead costs by 12%, investing in AI technology is a safe bet.


Artificial intelligence (AI) offers invaluable marketing tools. Companies willing to invest capital into the AI technologies using NLP and ML typically find greater success and return on investment. AI can increase a company’s sales by 14% and cut overhead costs by 12%. Investing in AI technology is typically profitable. The disadvantages are real, but the advantages far outweigh them. Malfunctioning infrastructure can be repaired. AI technologies are permanent, improving, and always helpful.

How Artificial Intelligence is Changing Retail

How Artificial Intelligence is Changing Retail

Artificial Intelligence (AI) is changing the retail industry in dramatic ways due to the comprehensive digital transformation of the retail business. This technological change in retail has been ongoing for many years now. The results are improved speed, efficiency, customer service, and accuracy. Advanced data and predictive analytics systems play a large role in this transformation. An estimate states that AI drove an additional $40 billion in revenue during a three-year span in retail. AI helps the retail industry stay competitive. AI technologies ensure increased business intelligence and speed. These advantages will set the more successful stores apart from those that lack these digital resources.  

Retail Before Artificial Intelligence

The retail business is a data-driven industry. Goods and commodities that are stocked and sold are rendered into data records. These retail transactions are then analyzed. For decades, these datasets were managed by traditional analytics. But they required manual work by human personnel. Data scientists performed data analysis processes for business intuitions. This retail practice took more time and energy.

Retail With Artificial Intelligence

Retail with AI contributes to efficient business operations and increased revenue. A prediction states that 85% of retail enterprises will be using AI by 2020. Not using these IT solutions will likely cause losing significant market share in the retail industry. AI in the retail industry means using several IT technologies such as machine learning (ML) and predictive analytics platforms that uses historical retail data. These technologies can process vast amounts of data, surpassing manual operations. AI can predict retail market trends and help with data-driven decisions.

Artificial Intelligence in Retail Examples

Cashier-Free Retail Stores

Some stores are using self-checkout lanes. They reduce waiting lines, minimize personnel, save money for the store, and free up retail associates to help with real customer needs in the aisles and floors. They can give customers a sense of greater control over their purchasing time. 

Customer Service Chatbots

These answer many common questions and provide many straightforward solutions. They improve customer service by assisting with self-initiated searches and store services. They mimic human interaction. 

In-Store Assistance

Autonomous in-store robots can provide customer assistance in many languages. Smart shelf price tagging can display pricing and eliminate paper price tagging.

Store inventory Management And Logistics

A store’s inventory being relevant according to customer demand and supply is an important part of the retail financial economy. AI-powered computers can smartly ensure inventory is current.

Visual Search

Customers can upload images of products they are searching according to their specification by using visual search systems powered by AI.

Voice Search

People can speak into smart devices such as Alexa or Siri to locate stores or items. Pricing and delivery status can be learned without typing.

Predicting Customer behavior

These technologies can process vast amounts of historical retail data. AI can then detect both customer emotions and interests, and predict retail market trends. 


Digital transformation has advanced the retail industry. AI technologies have radically improved business practice. The application of these technologies results in significant enterprise savings, increased operational efficiency, smarter market and product predictions, improved customer service, greater market share and revenue stream.

Artificial Intelligence In Finance

Artificial Intelligence In Finance

Artificial Intelligence (AI) in finance is the use of computerized learning software technology to serve the financial industry in various ways. The major business concerns of all financial institutions, such as having a strong competitive edge, excellent customer experience, and robust security are now being provided by the digital technologies of Machine Learning (ML) and Natural Language Processing (NLP).

Artificial Intelligence In Finance Examples

Credit Decisions

Most consumers prefer to pay with a credit or debit card rather than paying with cash. AI uses these digital transactions to learn about customer spending and payment practices, which enables the banks’ smarter credit approval decision-making.

Risk Management

The financial world is volatile. AI is used to analyze market trends and other factors to minimize risk while offering their financial products to customers.

Personalized Banking

AI uses website chatbots to simulate actual customer service representatives with advice.

Artificial Intelligence In Finance Benefits

Smarter Banking And Financing

Vast amounts of financial customer datasets can be easily analyzed by computers empowered by AI better than human labor. AI can assess financial customers’ spending and credit practices that contribute to the approval process by identifying the credit-worthy customer with greater accuracy and minimal risk.

Smarter Financial Marketing

AI-empowered search engines use the digital technology of NLP to scour transcripts, filings, even news with keyword searches to detect changes and trends quickly and easily in financial services.

Safer Banking And Investing

 The machine learning of AI can help financial experts predict safer planning and investments by the digital help of seeing good market trends and identifying market risks.

More Convenient Customer Service

Good customer service is critical for retaining a loyal customer base. AI, using ML and NLP improves basic customer service for financial institutions such as using website chatbots. These digital assistants mimic actual persons providing basic advice and answers to simple questions needing straightforward responses and directions. Chatbots free up live customer service representatives to allow more time and energy for more complex needs of customers.


The digital technology advantages of AI, ML, and NLP have vastly improved the business models and services of banks, investment firms, and Fortune 500 companies. Computers empowered with the abilities of digital intelligence and learning can outperform countless financial experts. These AI-empowered computers accomplish tremendous amounts of analysis, discovery, and prediction with amazing efficiency and ease. The result is that the financial industry is a business offering remarkable efficiency, security, and convenience to its customer base compared to the earlier years when it did not have these technological advantages. In a similar way that AI serves the financial industry, any company needing to analyze vast amounts of datasets and unstructured data to excel at its business ventures can be performed by the Content Analytics Platform (CAP). The CAP, developed by Scion Analytics, can provide the same accuracy, efficiency, ease, and speed to any business that needs to succeed by profitably leveraging vast amounts of unstructured data.